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These are challenging times we are all living through. It is unnerving but it’s at times like these that we can see people performing at their best and at Home Instead Senior Care, the health and safety of our clients, CAREGivers and staff remains our number one priority.

Supporting Our Franchise Network

At National Office we exist to support our franchise network. We assembled a COVID-19 taskforce last month to constantly monitor the situation and prepare our network for the impact of the virus.

As the situation around COVID-19 continues to develop, our Home Instead National Office is working hard to continually monitor and respond to the developments, working closely with the UK Home Care Association and Government on behalf of our offices.

To ensure the highest standard of care is always being delivered across our franchise network, we have a quality assurance team and medical professionals in place at our National Office to advise our independently owned offices UK wide.

Ensuring the Safety of our Clients and CAREGivers

We are committed to ensuring that our clients can remain safe and cared for at home throughout this challenging time.

We are in regular communication with all our clients and our CAREGivers to keep them up to date with the changing situation and to ensure they know first-hand what measures we are taking to continue to deliver our much-needed service.

Our CAREGivers are professionally trained and undergo comprehensive training in infection control, and they are following industry guidance on hygiene from the UK’s Public Health Authorities and World Health Organisation, particularly focussed around handwashing and other hygiene measures.

We understand there are challenges and concerns around shopping and access to supplies and we are doing all we can to use our influence and expertise at the highest level to ensure our older population and our team of professional CAREGivers are recognised as a priority. Locally, our teams are working diligently to ensure CAREGivers are able to access supplies on behalf of our clients. 

We have been bowled over by our franchisees, by their key players and CAREGivers as well as the team here at National Office. By working together through this time of unprecedented uncertainty we continue to be able to improve the lives of older people we serve.

We all face some challenging times ahead, but we will all work through it together.

Ruth Brown, Business Development Director, Home Instead Senior Care