Home Instead gets an outstanding 6 with latest CQC rating

Home Instead Senior Care has secured a sixth outstanding rating from the Care Quality Commission (CQC) following the first ever inspection of its Rugby franchise.

The national homecare company, which provides quality care for older people in their own homes, celebrates this latest outstanding rating with Rugby franchise owner Sarah Slater, who invested in her territory just 18 months ago.

Home Instead Senior Care Rugby received the highest rating possible for the quality of its service thanks to the hard work and dedication of Sarah and her team.

The business, which provides care to people in Rugby, Daventry, Lutterworth and the surrounding areas, was commended by the CQC inspectors for its caring, relationship-led approach to supporting older people.

Sarah’s story

A mum-of-two, Sarah worked in care earlier in her career and had been left concerned by the gruelling hours and lack of time to build relationships with those she cared for. She had vowed never to work in care again.

Several years later and after much persuasion, Sarah joined Home Instead Market Harborough as a Care Scheduler. It was in this role that she discovered her earlier experiences hadn’t been representative of care as a whole.

Sarah Slater, franchisee:

Home Instead’s ethos of relationship-led, person-centred care really chimed with how I felt care should be delivered… it was put into practise every day in every single care visit. I knew then that this was a company I could get behind 100%.” 

Sarah, 36, was inspired to set up her own Home Instead franchise after losing her mother to breast cancer two years ago at the age of just 52. Feeling that she wanted to ‘do something with her life’ and make a difference to others, she took the plunge and branched out on her own.

The decision to choose Home Instead as a franchisor was an easy one, according to Sarah: “Working at the Market

Harborough Home Instead franchise, I saw the business grow impressively in the three years I was there. It wasn’t just a business that mirrored my own values, but one that made solid financial sense as an investment.”

The CQC report on Home Instead Rugby highlights the impressive lengths that Sarah and her dedicated team of CAREGivers go to in order to give clients the best possible experience.

It follows several other accolades for the Rugby franchise, including being recognised as a ‘Top 10 most recommended homecare provider 2016’ in the East Midlands based on client reviews and reaching the finals for the Great British Care Awards.

Now caring for nearly 50 clients, with a similar number of CAREGivers, Sarah has built her business carefully to ensure it operates to perfection before growing further.

Said Sarah: “I feel we have a responsibility not just to provide care to our clients, but to improve their quality of life. Everything we do here is with that in mind. I’ve grown the business slowly so that I can ensure we’re delivering a perfect service to the people we care for. This outstanding rating from the CQC is a fantastic seal of approval for the work of the whole team.

“I’m incredibly grateful to Home Instead for this amazing opportunity to build my own successful business. The support from the national office has been second-to-none and it’s thanks to them that my franchise is thriving.”

Trevor Brocklebank, Chief Executive of Home Instead Senior Care, said: “The achievement of an outstanding rating from the CQC after such a short period of time is a real testament to Sarah’s absolute dedication to delivering top quality care. She and her team should be rightly proud of all they’ve accomplished so far and I’ve no doubt that Home Instead Rugby will continue to go from strength to strength.”

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