Time to care

Patricia Jarrett runs an Absolute Care Services franchise in the London Borough of Havering alongside her brother, Horace. Here, the franchisee describes a typical day on the job…


I’ll arrive at the office, turn on all computers and reply to any emails that need a response straight away, otherwise I will print the emails off and place them on an office staff member’s desk with a note asking them to send a response when they arrive.


The office staff members begin to arrive.


I use this time to read through the on-call book from the notes that were made the night before. Then, I sit down with the member of staff that was on call and have a chat regarding how everything went.


I use this time to catch up with any emails that may have come through to the office.


This is the time I try and call my clients to see how everything has been going and if there is anything that they would like me to help them with and then update my feedback tracker. “Time for a quick catch up with the office members…”


Time for a quick catch up with the office members, we use this time to grab a cup of tea and talk about what we have going on this week and feedback to each other any information regarding our clients.


This is the time for me to print out an up-to-date skills tracker and look to see which support workers need supervisions or monitor checks. Then I schedule the supervisions onto their rotas and then hand each supervisor a list of which support workers they need to complete.


And it’s time for lunch! 


I use this time to start calling around any new applications for the provision of care and arranging interviews with them while updating my recruitment tracker. 


I will either be completing supervisions or base myself next to one of my coordinators and help with the processing of the support workers’ rotas.


I ensure that staff rotas have been sent out, then complete my to-do list for the next working day.


This is the time when the office members will be logging off their computers and heading home. 

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