Right at Home retains its ‘Five Star Franchise’ status

The quality homecare franchise, which has 33 trading offices, received an overall feedback score of 93% within the annual franchise benchmark survey. This means it retains its Five Star Franchise status and will be a strong contender for the upcoming Best Franchise Awards.

The confidential survey managed independently by franchise specialists Smith + Henderson allows franchise owners from a wide range of businesses to give open and honest feedback to their franchisor, including satisfaction scores and comments on all aspects of the franchise system.


Franchisees rate their franchisor on a wide range of subjects, including Training and Support; Values and Rewards, Culture and Relationships; the Franchise System and their General Satisfaction

Right at Home’s Head Office support was rated at 96% and owners agreed 100% that their services were the best in the marketplace, and that their franchisor believes in continually improving the services and franchise system.


Importantly, each business owner agreed that they would recommend Right at Home to prospective franchisees.

Right at Home UK Group Director, Tim Jones, said: “We are delighted that our local partners have recognised the investment, sheer determination and hard work we have put into continually improving and developing the franchise system in the last year, and the efforts that the Head Office team go to in supporting each franchisee’s business growth.

“I believe the consistently high scores that we achieve in this important independent survey demonstrates that Right at Home is now well-established as a franchise built around quality; one that consistently puts its local owners first.”

Tim added: “We are grateful to our business owners for undertaking the survey as it is a very valuable exercise for us. We are steadfastly committed to continual improvement and shall now commence compiling an action plan to ensure that we fully address all the feedback we received and identify where we can become even stronger in the support that we offer.”

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