Puddle Ducks achieve 5* franchisee satisfaction for a record-breaking 12th consecutive year!

Nationwide child and baby swim school franchise, Puddle Ducks, is delighted to be named as the first franchise to achieve 12 consecutive years of 5* franchisee satisfaction. 

The survey, conducted by independent consultancy WorkBuzz, asked Puddle Ducks’ 33 franchisees across the UK, to review the support provided to them from their National Office team. Key themes reviewed were training and support, the system, culture and relationships, leadership, value and rewards, and general satisfaction. 

Puddle Ducks once again received outstanding results, praised for the quality of their training and support, as well as the ongoing support provided to franchisees from the team at National Office.

Franchisees believed there was a strong peer support network, through which the network support one another and share best practice. There was a strong recognition that the Puddle Ducks brand helps franchisees to attract customers, differentiating them from others within the sector. 

The quality of leadership within the network was highlighted, with franchisees having faith in the longevity of their business success and being proud to be part of the Puddle Ducks brand.

Jo Stone, Co-Founder and Managing Director of Puddle Ducks commented:

“As a Franchisor, you feel a huge and overwhelming responsibility to get it right for your franchise owners, so to achieve 12 years of 5* franchisee satisfaction really does give you the confidence and affirmation that you are getting it right. This accolade is not only for the amazing team at Duck HQ but also the network of superstar franchise owners that we are lucky and proud to work with – we will keep on working together, reaffirming that they made the best decision to buy a Puddle Ducks franchise.”

Steven Frost, CEO and Founder of WorkBuzz, said: “We are delighted to recognise Puddle Ducks with the 5 Star Franchisee Satisfaction award for an incredible 12th consecutive year, the first franchise to achieve this!”.

“What makes this award unique is that it is based on confidential feedback from franchisees. Using a confidential online survey, we asked them about their franchise ownership experience. Puddle Ducks was rated above the franchise industry average across all five of the key areas that we measure, including training, ongoing support and relationships. While there is no guarantee of success, franchisors like Puddle Ducks, which have been awarded 5 Star Franchisee Satisfaction, are a great place to start.”

To find out more about Puddle Ducks and their franchise opportunity, including the continuous support provided to franchisees, visit their profile.

Other articles

Puddle Ducks announce their ‘Franchisee of the Year 2024’

Leading baby and child swim school Puddle Ducks, has announced the owner of its Wakefield, Barnsley, Sheffield and South Leeds franchise, as its ‘Franchisee of the Year’.  The award was...
Read more

Couple strike perfect balance with launch of swimming franchise

A Warwickshire based couple are making a splash, bringing award-winning Puddle Ducks swimming lessons to Coventry and Warwickshire. Tom Smith (25) and Harriet Edmunds (24) who both live in Stratford-Upon-Avon,...
Read more

Puddle Ducks’ franchise network pulls together for PJ week

Children across the nation donned their pyjamas and took the plunge recently, taking part in baby and child swim school, Puddle Ducks’ pyjama week. The event, saw Puddle Ducks’ franchisees across...
Read more

PUDDLE DUCKS WRAP UP A SUCCESSFUL 2023!

Puddle Ducks had a lot to celebrate in 2023, with numerous accolades achieved across the franchise network, and the company achieving their highest ever placement at number 18 in the Elite...
Read more