Change in direction for trained chef

Steve Macqueen, a trained chef, had worked in sales in the food and catering industry for many years. In 2016, he decided it was time to try something new and to own his own business.

As an early step in his research, Steve attended The National Franchise Exhibition in Birmingham to explore how taking on a franchise would support his goals. He was clear that he wanted a task-orientated business which would be simple to operate, and van-based franchise opportunities especially appealed to him.

After meeting the Agency Express team at the exhibition and doing further research into the industry, Steve felt that a franchise with the provider of professional estate agency board services would meet all his requirements.

“It was important to me to have back office support so that I could get on with the day-to-day, customer-facing side of any business I ran. The Agency Express franchise model offered ongoing support with accounts and credit control, which especially appealed to me.”

Steve became an Agency Express franchisee in January 2017, completing a training course at their head office which covered all aspects of operating his new franchise. He was then given support to launch his business which included making first contact with prospective customers.

 “The training and help with launching in my local area really was thorough and gave me the best start, but it’s the ongoing support from head office and the other franchisees which is so fantastic. It’s the huge advantage of taking on a franchise rather than going it alone.”

Nearly a year on, and Steve enjoys the daily mix of fulfilling the booked jobs, and visiting estate agents.

“As I’ve built the business I’ve enjoyed being able to adapt the way I work to suit me, and I get a real buzz from signing up a new customer.”

Find out more about our upcoming events and book your free tickets today!

Other articles

Exceeding Customer Expectations in a Contested Flood Claim

Following a severe and widely reported flash-flooding event, elderly and vulnerable homeowners experienced extensive flooding to the ground floor of their property. Fire crews attended the street and pumped water...
Read more

Ensuring a Fair Outcome for a Homeowner After Their Subsidence Claim Was Rejected

A homeowner submitted a claim under their home insurance policy after cracks developed internally and externally at the point where a conservatory adjoined the main house. Despite accepting that subsidence...
Read more

Concept Claim Solutions’ Junaid Shan Wins Rising Star of the Year at the Modern Claims Awards

A proud moment unfolded on February 2026 as Junaid Shan of Concept Claim Solutions (Middlesbrough) was announced as the winner of Rising Star of the Year at the Modern Claims...
Read more

Franchisee Spotlight: Adam Millard – Concept Claim Solutions

When Adam Millard joined Concept Claim Solutions in September 2023, his goal was simple: to create a successful business that delivered genuine value to clients while providing long-term security for...
Read more