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Moneypenny

Franchises looking to cut costs and improve service levels choose Moneypenny. Our unique mix of amazing people and ground-breaking technology helps capture the calls and chats you can’t get to.

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Industry Sector(s):
Accountancy & Financial, Business Consulting, Franchise Services, Professional Advisors

Moneypenny – the world’s leading call and live chat provider

Moneypenny

Franchises looking to cut costs and improve service levels choose Moneypenny. Our unique mix of amazing people and market-leading technology helps capture the calls and chats they can’t get to, delivering exceptional customer service and increased opportunities.

How we can help your franchise

Our service is simple. We give you your own Moneypenny Receptionist to answer all of your calls and chats 24/7, or just provide support when your own team is unavailable – you choose. Fully briefed by you, your dedicated receptionist quickly gets to know you and your business; handling enquiries exactly as if based in your office.

Telephone Answering

Whenever you need support, you will gain an invaluable team member, either transferring calls to an appropriate member of staff, or sending detailed messages via email or text.

  • Create a great first impression
  • Extend your virtual opening hours
  • Never miss a call or opportunity

Live Chat

100 best companies

Live Chat is proven to increase enquiries and new business from your website. Your Moneypenny Receptionist responds to all chats or just the ones you can’t get to.

  • An immediate way for people to contact you
  • ‘Nudge’ visitors by launching a chat window
  • Be ‘open for business’ 24/7

Why Moneypenny is different

We handle over 15 million communications annually for over 13,000 businesses – from sole traders right up to multi-national corporations. We are proud to have won the Queen’s Award for Enterprise and been recognised in The Sunday Times ‘100 Best Companies to Work For’ six times, including top 5 listings

Try Moneypenny FREE

Not sure what your call or chat volume will be? That’s what the trial is for. Gain insight into the times you need the most support, and discover the profile of your missed calls and chats.

With no set-up fees or obligation to continue, you could be briefing your Moneypenny Receptionist today.

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EnviroVent:

“Every call to our franchises across the country is answered brilliantly, and the service is now part of our franchisees’ package. Moneypenny’s reputation is outstanding, and it makes a huge difference to our business. As a franchisor, we are now confident our franchises are offering the best service to our customers.”

- Phil Harrison, Head of Domestic Sales

GreenThumb:

“Moneypenny completely understand how to support our customers and franchisees. They’ve been flexible in meeting our changing needs and provide critical support during our busy periods of the year. Their service is a perfect fit for our needs.”

- Daniel Ashdown, Customer Support Manager

Jackson Fire & Security:

“We were instantly blown away by Moneypenny. They offer a completely bespoke service and our franchisees even visit their HQ as part of the set-up process. All our franchises are now confident that every opportunity is captured professionally and a fantastic first impression is delivered.”

- Rachel Evans, Marketing Manager