Craig has over 20 years’ experience of working with some of the most admired brands in the world, helping them to shape their customer experience strategy and operational excellence. An established speaker and blogger on the topic of customer experience, Craig has years of experience, working with the likes of BMW, Mercedes-Benz, Jaguar, Land Rover, Audi, LV, RBS & Direct Line, before setting up Consort as a specialist consultancy.