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Telecoms World

Telecoms World are pioneering hosted telecoms providers and have been in the industry for over 15 years. We deal direct with leading manufacturers and distributors and are extremely proud to provide an award-winning and cost-effective range of telecoms products.

www.telecomsworldplc.co.uk | 0800 774 7711


Industry Sector(s):
B2B Franchises, Business Consulting, Franchise Services, Marketing & Media, Specialised

Telecoms World

Who are we?

Telecoms World are pioneering hosted telecoms providers and have been in the industry for over 15 years. We deal direct with leading manufacturers and distributors and are extremely proud to provide an award-winning and cost-effective range of telecoms products, such as:

  • Inbound Numbers (08/03/01/02)
  • Inbound Services (IVR, Call Queue, Contact Centre)
  • VoIP Phone Systems
  • Business Only Connectivity (Broadband/Fibre)

How We Can Help Your Franchise

By acquiring a range local virtual numbers, you can provide a local number to your regional franchisees and centrally manage all calls in to the businesses.

Calls can be diverted to your franchisees mobiles or landlines and when a call is received on their personal phone, they are first greeted with a Call Whisper advising them that the call is from a customer. In the meantime, the customer is listening to a Bespoke Announcement that they are being transferred to their local representative and to please hold. This allows the customer to know that are being dealt with efficiently and gives the franchisee the opportunity to answer the business call professionally.

Benefits Of Managing Your Own Telecoms

  • Range of over 3 million UK-wide local numbers (01/02/03/08)
  • In-depth Call Statistics to review incoming call levels
  • Maintain a professional appearance and protect your brand
  • Call Whisper or Call Display for franchisees to know it’s a business call
  • Professionally recorded announcements for customers
  • Award-winning online portal with user friendly interface

We work with a number of franchise head offices across the UK to manage how their calls are distributed and answered within their franchise network. By managing your telecoms, you can manage your brand and the service levels that customers receive; as well as immediately diverting calls away from franchisees should you need to. Whilst Call Statistics allows you to monitor call volumes in each location and assess whether another franchise opportunity could be offered, our tailor-made Virtual Receptionist can professionally greet your business calls during and outside of working hours; sending any voicemails to emails and ensuring you never miss an important call.

Online control of your number/s and call analytics

Our clients are hands on with their telecoms (no need for IT managers or technical engineers). Take complete control of your numbers to improve Sales, Customer Service and expend your franchise across the UK.

An example of the Telecoms World Call Analytics solution.

Telecoms World analytics

An example of the Telecoms World Call Management solution.

Telecoms World route

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Telecoms World working with