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Pack & Send

PACK & SEND are the UK's leading packing and shipping specialists with a service centre network stretching from London to Edinburgh. They have been providing an end-to-end proposition for businesses and individuals that is second to none in the UK since 2009. Increasing demand and double-digit sales growth in recent years is driving a need for more franchisees.

With attractive territory opportunities available in all regions for enthusiastic people looking to move quickly to fully exploit their established and enhanced business model, there has never been a better time to join this unique business.


Investment Amount:
£50,001 - £100,000
Industry Sector(s):
B2B Franchises, Courier Franchises, Management Franchises, Retail Franchises, White Collar Franchises
Pack & Send van

PACK & SEND – management franchise in the packaging and shipping sector

PACK & SEND is a unique proposition that can pack and deliver any item to any location. Our internationally renowned franchise, launched in Australia over 25 years ago, is available to entrepreneurs looking to get more out of working life. In the rapidly growing £70bn logistics industry, which generates around 5% of GDP, we’re extremely proud to call ourselves the leading packaging and shipping specialist franchise in the UK.

Anything, anywhere: delivering business success and personal freedom

Are you looking to introduce flexibility to your life? Are you looking for a business that gives you great satisfaction? Do you want a franchise with longevity that offers great returns? PACK & SEND can give you all that… and much more!

Pack and Send 1

What our franchisees do:

Our franchisees usually start as owner-operators of their franchise, building a team to manage the needs of their customers. You satisfy the needs of businesses and private clients by providing the very best solution when they’re sending items. Here’s just a few things your business will cover:

    • Professional packing services - from simple bubble wrap to bespoke injected foam packing
    • Wide range of delivery options - road, air and sea freight
    • Comprehensive loss/damage cover - with no upper limit on financial cover
    • Flexible and bespoke solutions - we can ship almost anything to anywhere
    • Customs/import document assistance - an end-to-end solution

Pack & Send

And here’s the best part: you don’t need to have any freight or logistics experience as we teach you all about that in our specialised training programme. You’ve just got to be a team player who is sales-focused with a no-limits attitude. There are no limits on our customer service, on your business potential or how much we’ll support you to reach your goals.
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The full package:

The initial part of your PACK & SEND journey will involve an eight-week training programme supporting you through your first year of business. The franchise package consists of 21 key components to make your business a success, including an exclusive trading territory, your store fit-out and equipment, marketing resources, financial management and freight warranty policies.

When you’re ready to launch, an expert will join you and your team in your service centre for the first month. They won’t run the business for you but they’ll be on hand so you can get up to speed on maximising sales and customer satisfaction.

We're also proud to offer two guarantees to our franchisees:

      • Year 1 brand lead guarantee – we guarantee a defined number of leads with the opportunity to secure long-term repeat customers
      • Year 1 marketing support guarantee – whatever you spend on marketing, we will match it (up to a maximum of £6,000).

“The first few weeks of training in the PACK & SEND store in Reading gave us a feel for what it was like to interact with customers and what our days would be like in the business. I have to say, this was the most useful for both me and my business partner, Koudy, as when we opened our own service centre, we already had some experience of how to operate the franchise.”

Daniel Savi, PACK & SEND Elephant & Castle

A smooth delivery for your business:

We pride ourselves on being at the forefront of technology to ensure our franchisees and your customers have the best experience. As a PACK & SEND franchisee, you have access to:

      • The exclusive PACK & SEND point-of-sale system - GMx. It helps with calculating packaging and freight costs, comparing competitor prices and saving, storing and retrieving customer information. On average, it saves our franchisees two days a month compared to traditional systems requiring multiple points of data input

      • Our intranet site - Packnet - with resources including your operations manual, price lists, supplier information, benchmarking reports etc

      • Our quality supplier relationships with major logistics brands.

Pack and Send packing

Investment

Our initial franchise fee is £29,500 but you will need to budget for your service centre fit-out and working capital. The total budget required to open a PACK & SEND store is in the region of £100,000 – 120,000. On that basis, we advise new franchisees will need around £50,000 - £60,000 liquid capital. Up to 70% funding support is available through high-street banks subject to personal circumstances.

Our ongoing Franchise Management and Advertising Fees cover everything you need to get your business off the ground and keep it growing:

  • Marketing material such as flyers, brochures, banners and posters
  • Sales kits and management resources
  • PR resource
  • Digital and social media account management
  • National advertising campaigns, sponsorships and promotions.

“Being a PACK & SEND franchisee means I spend a lot more time at home with the family. I’ve also been able to set up the business just two miles from my house, so it really is convenient for having that balance between family life and work. I’m still very happy that I made the decision to start the business. I still enjoy each day, so it was definitely the right decision for me.”

Gairn Kalla, PACK & SEND Guildford

Ready to package up a better future for you and your family?

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PACK & SEND – Glasgow City Launch Success 

Before PACK & SEND, Malcolm McArdle had a varied career. This included part-owning and running a very busy local newspaper, working overseas in the materials handling industry, managing economic and business development for a local authority and running a large environmental social enterprise. He reached a point where he was not prepared to retire just yet and wanted a fresh and rewarding challenge for the remaining years of his working life.  

Why did you decide to take on a franchise and what appealed to you about Pack & Send?

I realised that I was too old to start from scratch. I needed to buy into something that was ready to go, minimising my learning curve. I had to invest in a business with good systems; I came across PACK & SEND in a franchise magazine and the business model stood out to me. I really liked the brand too, how it’s evolved over the years from its inception in Australia and its growth in the UK.

What training and support did you receive initially and ongoing?

The training was very hands-on and extremely personal. The franchisor has invested well in developing the training materials and platforms for franchisees to build a profitable business. The online training platform is quite comprehensive and includes a first-class suite of sales and marketing modules, which are vital to the success of any new business.

PACK & SEND’s two guarantees have helped get my business off to a great start. The year 1 brand lead guarantee offered me a defined number of leads with the opportunity to secure long-term repeat customers, whilst the marketing support guarantee sees the franchisor match my marketing spend for my first year (up to a maximum of £6,000).

Have there been any unexpected challenges or especially challenging cases?

I was unfortunate to have my training curtailed due to the COVID-19 pandemic but managed to get a really good feel for the business and PACK & SEND’s core operating platform. This was confirmation that I had made the right choice by investing in PACK & SEND. I could fully appreciate the business development and sales process, seeing for myself that it does work.

Another challenge was locating the business and securing a good commercial deal for the lease. It was vital to find the right location that would provide us with the best chance to offer a steady stream of enquiries.

What does a typical day look like? 

I don’t think there’s such thing as a typical day. We’re busy from the very minute we open the doors until we realise that it’s time to go home. There’s a real mix of activities going on throughout the day though, including handling enquiries, packaging projects and liaising with clients.

What are you most looking forward to with your business?

I’m looking forward to running a profitable and lively business. I’m keen to expand my PACK & SEND portfolio. In the first instance, I’ll be focusing on building a strong service centre team who can make Glasgow City a successful venture and ensure we become a strong brand ambassador in Scotland and beyond. I want to be the one to spearhead the growth of PACK & SEND in Scotland.

What would you advise someone who is considering in investing in a PACK & SEND franchise?

Be prepared to work in a very focused and organised manner. If you can’t do that, you’ll miss opportunities. It’s crucial to be able to work to a schedule and be particular with your work too. It’s extremely rewarding so you’ve got to be determined and a go-getter.  

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PACK & SEND - A business that you CAN have a life with!

Franchisee: Mr Hari Bodi
Age: 32
Are you married/working with partner: Married
Territory of franchise: Oxford

Hari Bodi has had experience of several industries in retailing and catering, with success along the way, but the issue that he had was that he was finding that work was all he had time for! He joined the PACK & SEND team in 2012 and has found that his work:life balance has changed dramatically compared to the late night hours of fast-food retailing.

Brief career blog: Over 12 years experience within the fast food and retail market, gained in selling, marketing and general management. I have turned fast food stores which were running in losses to profit powerhouses.

Franchisee Questions:

What did you do before franchising and what led you to look into it?

I was a JV Partner in two of the Dominos Pizza Outlets. I was looking for a change from Food business to something like a ‘normal' office hours business which led me to take up the franchise opportunity with PACK & SEND

Why this sector and why PACK & SEND? How did you find out about them?

I was always interested in retail business, in my 12 years of experience in retail I have sold Rice, Bikes, Motorbikes, Cooking Oil, Dominos Pizza and now Pack & Send. PACK & SEND is unique in its own way and that is what excited me to know more about this business model.

In PACK & SEND we specialise in Packing Fragile, Large, Awkward, Valuable, Art & Antiques and Shipping with in UK or anywhere in the world. I found PACK & SEND online (Google) when researching new opportunities.

How did you find the process of raising funds?

I needed to get some bank lending but the Business Manager at our bank (NatWest) was very efficient at arranging the funds, it was quite easy and a straight forward process. How long did the whole process from funds/applying to training to getting up and running, take?

4 - 6 Months 

What support and training did you receive and continue to receive from the franchisor?

The training programme provided wider knowledge about PACK & SEND which included the packing, shipping, marketing and sales etc. After finishing my training and I started trading in my store and in the first month I sometimes had doubts when it came to packing methods and it was easy to get in touch with the corporate team to clarify the best approach. They were also helpful in doing a marketing plan for my store and were in the store with my for the first week or so.

How has it been going so far?

It has been 3 months since I took on the PACK & SEND store in Oxford and the progress has been steady. Everyday is exciting as you don't know what you can expect from customers and what we will have to pack and ship next. It is also stimulating as there are often several ways to help with a customer's complex needs and I enjoy putting suitable proposals together for them.

What's your typical day like (if there's such a thing!)

This is difficult to answer as it is always different. One of the things that attracted me to the business was the variety of the jobs we handle and the challenge of providing appropriate solutions.
What do you foresee for the short and long-term future of your business?
The short term business plan is to train my new staff and grow the sales in my Oxford store so that it meets the budgeted monthly sales on a regular basis. This will then allow me to expand by opening multiple stores.

How has it had an impact on your life?

PACK & SEND has fulfilled my need for change when it comes to work life, as I was looking for an office hours business. This has improved the quality of my life and the time I can spend with the family and friends.

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PACK & SEND – A Franchise Business for Corporate Managers

Richard Webb is a veteran of a high-flying career in media trading that took him from an advertising agency buyer to managing director at Mirror Group Newspapers. He left in 2008 to set up a media consultancy and a manufacturing business (ShirtStar). In November 2011 he started a Pack & Send franchise in Richmond.  

Why did you decide to take on a franchise and what appealed to you about Pack & Send?

I wanted a transactional business that was going to give me a regular income and could be grown and scaled. I knew it would be very hands-on in the early stages, but eventually I wanted something that would let me step back a little. There were plenty of franchises out there but most of them seemed to be pretty poor quality or to be operating in a saturated market.

Pack & Send is a physical business that is not going to be killed by the internet. I like the concept and the fact that it's new to the UK - that makes it a risk but also a great opportunity. Like all franchises, one gets a territory of an agreed size but, as Pack & Send is fairly new and the concentration of stores is not yet that high, to all intents and purposes I can operate in a much bigger area.

It's a high gross margin business based on service, innovation and delivery and there just aren't many companies nation-wide that have our skills and ability - we offer a retail service that fills a gap in the market between the high volume corporate contracts offered by the freight companies and the discounted but basic delivery services available to consumers. So far it's been entirely what I expected it to be.

In what way did your earlier experience in other areas/careers help?

My career has always involved dealing with people, negotiating and trading, so I use that experience to deal with private and business customers alike. I understand the corporate mentality and that helps with some of the bigger companies that use our services.

I'm a great believer in doing things properly even if it's slightly more expensive and involves a little more work. If you do a good job for people they will remember, and our customers are already giving us lots of word-of-mouth recommendations.

Have there been any unexpected challenges or especially challenging cases?

One of the more interesting challenges was a Tang Dynasty Chinese horse sculpture with broken ears. It had to make a round trip to a craftsman to be fixed - and come back in one piece. We used a custom-made foam bed for the horse which became a re-usable transport case for it.

We create solutions on a daily basis with a bit of lateral thinking and some imagination. It helps to have some construction skills and be good with tools, and that's all part of the fun. We get a lot of help from head office and the rest of the network but ultimately we have to decide on the solution ourselves.

What does a typical day look like? What do you love about your work now?

We have to solve different problems every day and finding solutions provides a sense of satisfaction. We work out both how to pack and ship all kinds of things to ensure safe and timely delivery, but also to keep the costs competitive. We could be dealing with orders that range from £50 for a private individual to £4,000 for a corporate customer and working out how to transport anything from circus equipment to delicate computer parts.

It's not rocket science but we have the means to take away a lot of our customers' headaches, such as packing challenges and customs paperwork. I believe all of our customers have been delighted with the service and many have come back - we help solve people's problems and that's a great thing to do.

What would you advise someone who took on a Pack & Send franchise?

If you want to do something a bit different and more interesting Pack & Send is a fantastic opportunity. If you're not comfortable with the physical side of it and humping boxes around, running vans and dealing with large volumes of material, then it's probably not for you. You will need to be reasonably practical and good at dealing with people.

What are your plans for the future?

My ambition is to make a huge success of this franchise after which I hope to expand into more branches.

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PACK & SEND - Keeping it in the Family 

Helen & Colin McDonald - PACK & SEND Southampton

Across the territories that PACK & SEND trades there are many successful stores run by husband and wife partnerships and when Helen and Colin McDonald took on the PACK & SEND store in Southampton in the Spring of 2012 they became the second husband and wife team in the UK.

What did you do before you ran your franchise?

Helen was a police officer for almost 29 years undertaking roles from an area beat officer to scenes of crime investigator amongst other things. Colin was an area manager with several breweries up to 2007 - managing between 40 and 60 pubs in England and the Welsh borders. He also managed two supermarkets for the Co-op for eighteen months before joining PACK & SEND.

What made you decide to work together?

The couple had discussed what would happen when Helen retired from the police as she would still be relatively young and had considered a bed and breakfast at one stage. However, just as Helen was due to retire in March 2012, the opportunity arose to purchase the PACK & SEND in Southampton franchise from the previous franchisee who was selling due to ill health.

Colin knew the business, the existing customer base and the financial performance, so the decision making process was relatively straight forward . Being a couple who own the business ensures that you both have the same goal to succeed .

What appealed to you about the brand?

The PACK & SEND business has been trading for 20 years since its launch in Australia and, as Colin was already involved in the franchise, the couple could see the potential growth in the business and the existing customer base in Southampton. Whilst it is still new to the UK, the PACK & SEND proposition is unique in the market which makes raising awareness of the business in the local area the biggest challenge for franchisees.

The variety of jobs from high value antiques, sentimental family heirlooms, to sending 3 metre long ceiling panels for super yachts, means every enquiry brings a different challenge and tremendous satisfaction when you provide the customer with a tailor made solution.

How do you work together?

Deciding how Helen would slot into the business was a challenge as Colin already had a role and Helen had to be inducted whilst keeping the business running. As a couple we have allocated tasks that use our personal strengths. Helen's interpersonal skills, developed over many years of helping and serving the general public, are focussed on the customer facing parts of the operation in store, on the phone, through email and customer feedback.

Colin spent many years appointing and advising self employed publicans on how to grow and manage their businesses so these areas of the operation fall under his remit. Both of them get involved in packing though Helen wisely ‘delegates' the heavier boxes and parcels to the other staff members boxes around the store!

Good communication between each other and no assumptions are key to success. The biggest challenge when working together is to achieve a sensible work /life balance. As with most small businesses, the current economic climate makes sales and profit growth very time-consuming but, whilst there are days that are just too long, working together means they both know what needs to be done.

What advice would you give to other couples considering franchising?

Any couple considering running their own business must be honest with each other and be prepared to see a different person to the one they see in a home environment.

The plus points are that you are your own bosses in control of your own destiny and will reap the rewards of your business success. You will find your partner has qualities that you never realised they had.
 

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Join the UK's Leading Packing & Shipping Specialists

Hear from Michael Paul, Founder & CEO of PACK & SEND

Why PACK & SEND?

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