Bluebird Care’s Franchise Support Centre Wins Award

Bluebird Care’s Franchise Support Centre won the award for Team Support Expertise at the Home Care Awards 2020. They were also highly commended in the Innovative Technology Expertise Category.

The prestigious Home Care Awards are the benchmark for business and service excellence in the UK home care sector. This year, the award-winners were announced online after the ceremony on the 17 March was unfortunately cancelled due to the Coronavirus outbreak. 

Bluebird Care won the Team Support Expertise Award, which reflects the impressive total of 300 years of industry experience that Bluebird Care’s Franchise Support Centre staff members have collectively acquired. This includes accredited qualifications, experience working for the Care Quality Commission and franchising expertise. To ensure this expertise is replicated throughout Bluebird Care’s network, they launched their own Training Academy, which consists of several CPD accredited courses aimed at giving Bluebird Care team members the opportunity to further develop their skills in customer care, customer service, finance and first aid. 

Bluebird Care was also highly commended in the Innovation Technology Expertise category for their pioneering approach utilising digital and artificial technology to transform social care. In 2019, Bluebird Care launched a Health and Wellbeing Checks Service that involves specially trained care champions generating vital check scores for customers using a carefully designed toolkit. The customer’s progress is then recorded in a matrix that is helping to bridge the gap between health and social care. They are able to provide a personalised and consistent care service to all customers, as well as striving to alleviate some of the burden on the NHS.

In 2019, Bluebird Care also launched their Staff Guide App that is dubbed a “toolbox” for their staff and can be accessed via any mobile device. The app, developed by Bluebird Care’s Quality and Compliance Team, allows staff to instantly access information, videos and advice, ensuring that on-hand training and guidance is available throughout the Bluebird Care network.

Hannah Banfield, Marketing and Communications Director at Bluebird Care, said:

“Bluebird Care are honoured to have received the Award for Team Support Expertise. It is also amazing to be highly commended in the Innovative Technology Expertise Category. It is a testament to all the incredible staff at the Franchise Support Centre.

“At the Bluebird Care Franchise Support Centre, we will continue to use our expertise and innovative thinking to provide an excellent service.”