Effective franchise training with Cobent
Improve your franchise performance with effective training
Training is an effective way of improving franchise performance, service quality and reducing risk and costs. When it comes to delivering focused, targeted training and franchise information across a large number of distributed, remote individuals, a web-based learning management system is the perfect solution. Cobent’s LCS provides a centralised system to create, track, manage and report on all franchise training regardless of subject matter or group structure.
Training is a must if you want to:
- Improve franchise performance by sharing best-practice knowledge
- Maintain brand and message consistency throughout your franchise
- Reduce risk by ensuring that all members understand and adhere to policies and procedures
- Differentiate yourself from competitors with competent, well trained and high performing franchisees
Cobent is a specialist provider of web-based learning management systems. These systems allow organisations to create, track, manage and measure training across a large number of groups and individuals – regardless of location or time-zone.
We have assisted a number of major brands including DSG international, Barclays, Norwich Union and Orange to improve communication and training throughout their organisation.
Cobent LCS - learning management system (LMS) can:
A formal induction process ensures quality standards, consistency and best-practice is maintained every time a new franchisee is recruited. With Cobent you can reduce induction training time by offering a targeted and flexible learning platform, available 24 hours a day, so franchisees can hit the ground running – sooner rather than later.
Roll-out training and new franchise information rapidly and effectively
Cobent LCS provides you with the tools you need to rapidly create and distribute information throughout your franchise in a secure and easy-to-manage environment, helping you to gain competitive advantage by increasing proficiency and understanding of new products and services and reduce business risk by alerting franchisees to new policy and procedural changes.
Manage and target training for individual groups or job-profiles
Cobent LCS allows you to manage training, reporting and information delivery requirements on a group-by-group basis depending on your franchise structure; whether this is by location, company profile, product-range, or job-title.
Automated email alerts can be set-up for the entire franchise or based on groups. These can be used to notify franchisees on any number of subjects - new training modules or, product or policy changes.
Reduce costs and provide a flexible learning environment
Automating and streamlining the training processes with Cobent LCS will not only reduce the amount of time spent on administration, but will also reduce costs associated with offline training such as printing, postage, travel, venue and equipment hire.
The flexible learning environment will encourage franchisees to take ownership of their learning and allow them to complete courses and assessments when and where convenient for them.
Reduce risk through formal training and management of Standard-Operating-Procedures (SOP)
Every organisation has its own set of policies and procedures which franchisees must adhere to; whether these are health and safety practices, credit and insurance policies, business ethics, or quality standards. Ensuring adherence to set policies is critical to reducing risk and maintaining credibility of the franchise. Cobent LCS’ centrally managed administration means that SOP’s can be updated and distributed quickly and easily, with full automated real-time reporting. The system can also be integrated with any document management system to maintain control over which version has been distributed and trained on, ensuring that all members are provided with the up-to-date training they need at all times.
Enhance and Manage On-the-Job and Classroom based training
Cobent LCS is not just about delivering online training – the system can also manage classroom sessions and on-the-job training. Classroom courses, venues, equipment and instructors can all be managed via the intuitive administration interface, and automated alerts can be set up to notify franchisees of available or mandatory training courses.
Electronic signatures can be used to verify completion of the training session by the trainee, trainer or both. Documented evidence can also be uploaded and attached to an individual’s training record to provide further evidence of training completion.
Automate certification on completion
Receiving recognition of completion to show that a franchisee has reached a particular stage or is of a particular standard provides incentive and motivation to reach quality standards. On completion of a training requirement, the system can be set-up to automatically generate a branded and personalised certificate which can be printed by the administrator or the trainee.
Instantly run accurate and up-to-date reports
Accessing accurate and up-to-date information is key to identifying areas of quality and process improvement. With Cobent LCS’s powerful reporting tools, franchisors can gain instant visibility over the entire franchise, on a group-by-group, or individual basis. The system is built with compliance requirements in-mind, and provides fully-compliant functionality around security, validation and auditability.
Contact us for a free demonstration
Contact us for further information and a free demonstration.Find out how Cobent can assist your Franchise to improve training and business processes. Click here to download a recorded demonstration or contact us to arrange a free live online demonstration.
Contact details:
Cobent Limited
Email: info@cobent.com
Phone: +44 (0) 208 973 4092
Web: www.cobent.com
